News for 'customer engagement'

Prabhu's 5-pronged strategy to put Railways on track

Prabhu's 5-pronged strategy to put Railways on track

Rediff.com17 Mar 2016

This was one of the toughest years for Indian Railways.

AI creating jobs, not stealing them

AI creating jobs, not stealing them

Rediff.com9 Sep 2017

'More than 900 companies believe that the majority of their employees worry about AI's role in potential job losses.' 'It makes employees anxious about working with machines or AI applications and fuels resistance to change,' says a Capgemini report.

Battered banks staring at uncertain future

Battered banks staring at uncertain future

Rediff.com22 Jun 2020

Like everything else, the structure of banks may change, and banks may depend more on digital technologies and artificial intelligence for dealing with both their customers and employees.

The Complete Man shuns online, sticks to physical stores

The Complete Man shuns online, sticks to physical stores

Rediff.com17 Nov 2018

In this era of online commerce and virtual shopping, Raymond Ltd, one of India's oldest textile manufacturers and retailers, has tailor-made an offline strategy to maintain a strong foothold in the tier III and IV towns. Samreen Ahmad reports.

Infosys sets up innovation studio in London

Infosys sets up innovation studio in London

Rediff.com10 Jun 2019

The studio, covering 20,000 ft with capacity for 250 employees, has a wellness zone, a usability lab and a range of creative spaces.

Chinese troops resort to aggressive posturing in Ladakh, Sikkim

Chinese troops resort to aggressive posturing in Ladakh, Sikkim

Rediff.com19 May 2020

Both the Indian and Chinese armies have brought in more troops in sensitive locations like Demchok, Daulat Beg Oldie and areas around Galwan river as well as Pangong Tso lake in Ladakh, the sources said. The area around Galwan has been a point of friction between the two sides for over six decades.

Things that you did not know about Walmart, Amazon

Things that you did not know about Walmart, Amazon

Rediff.com16 Apr 2019

If Walmart is spinning success stories of Indian manufacturers in global markets, Amazon is taking 'Make in India' to the world, bolstered by its 'Global Selling Programme'

Maggi crisis: Around 1,500 workers impacted in India

Maggi crisis: Around 1,500 workers impacted in India

Rediff.com16 Jun 2015

However, none of the permanent workers involved in manufacturing of Maggi at the Moga plant have been retrenched

Time to END Bank Nationalisation

Time to END Bank Nationalisation

Rediff.com30 Jul 2021

Nationalisation has served its purpose. It's time to move ahead, keeping majority ownership of the government in a few banks to serve the people, argues Tamal Bandyopadhyay.

10 reasons why everyone must UPSKILL

10 reasons why everyone must UPSKILL

Rediff.com1 Jul 2020

The extra skills you acquire set you apart, differentiate you from your peers and fast track your career.

Once again, jewellers may miss the glitter on Akshaya Tritiya

Once again, jewellers may miss the glitter on Akshaya Tritiya

Rediff.com11 May 2021

The gems and jewellery industry is staring at a sales washout on Akshaya Tritiya for the second consecutive year as most of the states are under lockdowns due to the raging second wave of the COVID-19 pandemic which has led to negative consumer sentiment, say industry leaders. Akshaya Tritiya, considered as an auspicious day for buying gold and jewellery, falls on May 14 this year. India is the worst-hit among all nations with the second wave of the pandemic, which has been killing more than 3,500 daily and infecting close to 4 lakhs daily for weeks. The massive caseload has nearly paralysed the medical infrastructure.

Use of Enterprise iPad on the rise in India

Use of Enterprise iPad on the rise in India

Rediff.com7 Feb 2011

Features like long battery life, ease of use and the rapid development of applications are attracting companies to tablet PCs

IBM signs deal with Polaris for social software solutions

IBM signs deal with Polaris for social software solutions

Rediff.com24 Apr 2014

The application makes it easy for IBM partners and clients like Polaris to build an entirely new class of cloud-based social business apps.

Mukesh Ambani all set to buy Biyani's Future Retail

Mukesh Ambani all set to buy Biyani's Future Retail

Rediff.com5 Aug 2020

There is immense pressure on Biyani to go ahead with the RIL offer after FRL defaulted on its interest payments of Rs 100 crore on July 22.

Pay Rs 1,450,000 and get a bespoke suit made

Pay Rs 1,450,000 and get a bespoke suit made

Rediff.com3 Aug 2017

Customised tailoring: How Raymond, Aditya Birla Group are luring customers with bespoke services to fit the bill.

How Tata Motors has used birds in its aggressive branding exercise

How Tata Motors has used birds in its aggressive branding exercise

Rediff.com17 Feb 2020

Be it the name, the design and communication campaign and the engagement processes being imagined between the brand and its buyers, the company is casting its cars in a new mould, reports T E Narasimhan.

SC rejects plea to stay sale of electoral bonds ahead of state polls

SC rejects plea to stay sale of electoral bonds ahead of state polls

Rediff.com26 Mar 2021

The Supreme Court on Friday dismissed a plea seeking stay on further sale of electoral bonds ahead of assembly elections.

'Current bull run calls for caution'

'Current bull run calls for caution'

Rediff.com3 Jan 2022

'It could tempt investors to pick stocks that are not fundamentally sound.'

The secret to being memorable!

The secret to being memorable!

Rediff.com22 Jun 2017

Engage, don't entice, advises advertising guru Sandeep Goyal.

Is Jet serious about finding a way out of the crisis?

Is Jet serious about finding a way out of the crisis?

Rediff.com15 Oct 2018

The airline has failed to address fliers' fears and has been opaque about the allegations of tax and financial fraud, giving rise to apprehension that Jet Airways may be headed the Kingfisher way.

100 'must retain' Satyam employees

100 'must retain' Satyam employees

Rediff.com15 Apr 2009

Satyam Computer Services' bidding contract stipulated 100 people who have to be retained by the new owners for at least a year. The list is 'absolutely non-hierarchical' and based on 'project criticality and customer criticality,' according to a senior company executive. It ncludes people outside the top ranks, essentially those engaged in relationship management, programme management and solution (technology) architects.

The truth about training

The truth about training

Rediff.com20 Oct 2018

'I wondered how one could impart training to grown men to not lie,' notes Keya Sarkar.

Shops selling essentials to remain open 24x7 in Maha, Delhi, Goa

Shops selling essentials to remain open 24x7 in Maha, Delhi, Goa

Rediff.com27 Mar 2020

The decision was taken to prevent crowding at shops and marketplaces amid the lockdown to contain the coronaviruspandemic, a statement from Thackeray's office said.

ICICI Bank offers EMI option on debit card buys

ICICI Bank offers EMI option on debit card buys

Rediff.com20 Aug 2014

ICICI Bank, the country's largest private sector lender, has introduced an equated monthly instalment (EMI) option for its customers on debit card purchases.

Hyundai, Kia to invest $300 mn in Ola for EVs

Hyundai, Kia to invest $300 mn in Ola for EVs

Rediff.com20 Mar 2019

The three companies - Ola, Hyundai and Kia - will co-create solutions to operate and manage fleet vehicles.

How Ashok Leyland plans to reinvent itself

How Ashok Leyland plans to reinvent itself

Rediff.com17 Jul 2018

More than just a legacy brand in commercial vehicles, Ashok Leyland wants to be seen as an old brand embracing new values.

How Eureka Forbes remains relevant 25 years on

How Eureka Forbes remains relevant 25 years on

Rediff.com10 Jul 2017

The company behind brands like Aquaguard focuses on technology to differentiate brand, rethinks communication strategy.

Will Pepperfry become another Amazon?

Will Pepperfry become another Amazon?

Rediff.com29 May 2018

Pepperfry rethinks its user experience, increases its range of low-priced goods. It also positions itself as a home and dcor solutions provider as it looks for buyer loyalty.

How Infosys plans to boost digital tech services

How Infosys plans to boost digital tech services

Rediff.com28 Apr 2017

Nia builds on Mana, the first AI platform introduced by the software services major last year. It also includes the robotic process automation capabilities of AssistEdge, another Infosys solution.

5 reasons why every start-up needs a legal expert

5 reasons why every start-up needs a legal expert

Rediff.com13 Jul 2015

Hiring a legal expert will help you pre-empt crises and mitigate losses.

UID to help banks skip KYC rules

UID to help banks skip KYC rules

Rediff.com15 Dec 2009

Banks in the medium future, may not need to engage in the "know-your-customer" (KYC) process, a check on customer antecedents, to open no-frills accounts. This could happen once a sizeable chunk of population gets a Unique Identification (UID) Number.

Why govt's digital payment app has lost steam

Why govt's digital payment app has lost steam

Rediff.com4 Dec 2017

The start of BHIM's declining share coincided with the launch of Google Tez in mid-Septem

How TCS plans to make WFH its mantra

How TCS plans to make WFH its mantra

Rediff.com21 Jul 2020

'At any given point in time, we expect only 25 per cent of our workforce will need to be in office.' 'And any given person will only be required to spend only 25 per cent of their time in office.'

'Even the RBI was caught by surprise and was totally unprepared to handle its fallout'

'Even the RBI was caught by surprise and was totally unprepared to handle its fallout'

Rediff.com8 Nov 2021

I kept insisting that Rs 100 notes were in short supply and there was an urgent need to augment the supply of 100 rupee notes while also rapidly bringing into circulation the proposed new Rs 500 notes. But this was easier said than done because all the note printing machines of the RBI were programmed for printing Rs 2,000 notes and required at least three weeks before the machines could print the new Rs 500 currency notes. The availability of currency paper posed another major bottleneck, and it had to be imported. It was decided to immediately start printing the Rs 500 notes. It was only when the supply of the new Rs 500 notes started improving and the process of change of cassettes at the ATMs gathered momentum that the situation began limping back to normal. A fascinating excerpt from former SBI chairman Rajnish Kumar's The Custodian of Trust: A Banker's Memoir, five years after demonetisation, November 8.

Ludo review

Ludo review

Rediff.com12 Nov 2020

Between that constant feeling of I've seen it all before and inability to balance comedy and darkness, Ludo wobbles towards its finish, sighs Sukanya Verma.

GRE opens toll-free support center for Indian test takers

GRE opens toll-free support center for Indian test takers

Rediff.com12 Jul 2013

Graduate Record Examination aspirants from India can access 000-800-100-4072 toll free Monday to Friday between 9 am and 5 pm IST.

Paytm back on Google Play store after being pulled down briefly

Paytm back on Google Play store after being pulled down briefly

Rediff.com18 Sep 2020

Paytm will not be available for download now but there will be no impact on existing users of the app. 'The app was blocked for violation of play policies - a clarification of our policy was released earlier today ahead of the IPL (Indian Premier League) tournament,' Google said in an e-mailed response on Friday.

India to battle it out with US, UK to tax digital firms

India to battle it out with US, UK to tax digital firms

Rediff.com30 May 2019

The US is pressing for taxing digital economy through the 'marketing intangibles' principle and the UK through a 'user-base' principle.

Be sensitive while dealing with unruly flyers, IndiGo tells crew

Be sensitive while dealing with unruly flyers, IndiGo tells crew

Rediff.com15 May 2018

IndiGo and other airlines have said they are improving their staff training, looking at better ways of communication and customer awareness on operational matters.

Messi's conviction, a dent in Tata Motors' plan?

Messi's conviction, a dent in Tata Motors' plan?

Rediff.com7 Jul 2016

Tata Motors might have to rethink its association with sportstar Lionel Messi.