News for 'customer engagement'

The BIGGEST challenge facing hotels today

The BIGGEST challenge facing hotels today

Rediff.com18 Apr 2017

The days when clean sheets and a well-stocked minibar were enough to ensure a satisfied customer are long gone, says Frederick Sabty.

How Zeus Numerix will make Indian warships invisible

How Zeus Numerix will make Indian warships invisible

Rediff.com13 Apr 2021

Rather than going through the tedious, hit-or-miss process of physically designing hull forms and superstructures for warships and then determining how visible they are to radar, the company will simulate this process on supercomputers.

How Lenskart plans to make you 'look good, feel good'

How Lenskart plans to make you 'look good, feel good'

Rediff.com22 Dec 2017

With Katrina Kaif as brand ambassador, will Lenskart be able to steer customers away from local opticians and keep them loyal?

'We are ardent believers of digital first'

'We are ardent believers of digital first'

Rediff.com12 Jul 2017

Sanjay Jalona, CEO & MD of LTI says the push would be to increase digital business and look at outcomes in projects for customers.

How this young designer is trying to survive

How this young designer is trying to survive

Rediff.com11 May 2020

'It is time the government should intervene more strongly than ever before and save the textile industry which is the pride of our nation.'

Vishal Sikka named in lawsuit against IP-theft

Vishal Sikka named in lawsuit against IP-theft

Rediff.com21 Jun 2018

Sikka is considered to be the force behind SAP's analytics platform, HANA that had helped the company strengthen its position in the global market.

Uber takes its ride beyond app

Uber takes its ride beyond app

Rediff.com18 Aug 2016

The new feature is up and running in Nagpur, Guwahati and Jodhpur

Sun Micro's new sales strategy

Sun Micro's new sales strategy

Rediff.com14 Jun 2005

Sun Microsystems on Tuesday said it had evolved a new sales strategy - global client solutions engagement model - in its bid to help customers focus on their problems, including business compliance, reducing costs, providing secure global access and

Slowdown fails to stifle Indian banks' expansion plans

Slowdown fails to stifle Indian banks' expansion plans

Rediff.com25 Nov 2019

Backed by technology banks are expanding the branch network - and adding more to the workforce.

Snapdeal, 4 Indian shopping complexes in US Notorious Markets list

Snapdeal, 4 Indian shopping complexes in US Notorious Markets list

Rediff.com29 Apr 2020

Other than Snapdeal, the four markets are Tank Road in Delhi, Heera Panna in Mumbai, Kidderpore in Kolkata and Millennium Centre in Aizawl. Snapdeal, one of India's largest e-commerce platforms, is known as a place to purchase counterfeit watches and shoes.

'Indian IT industry has to de-risk itself'

'Indian IT industry has to de-risk itself'

Rediff.com28 Apr 2017

"Protectionism is not new. The attention that is given is because there is a political and emotional element to it." TCS COO N G Subramaniam on why his company is optimistic despite global headwinds.

Ola banned in K'taka for 6 months for violating norms

Ola banned in K'taka for 6 months for violating norms

Rediff.com23 Mar 2019

The state government says Ola was using its existing cab aggregator licence to promote bike taxi services.

'Make in India for India and the world'

'Make in India for India and the world'

Rediff.com19 Mar 2021

'With nearly double the market share of our nearest competitor, we are shaping the digital transformation journey of close to 1,000 clients in India.'

Employees or contractors? Gig workers face social code dilemma

Employees or contractors? Gig workers face social code dilemma

Rediff.com3 Dec 2020

The Code on Social Security, 2020 gives a lot of comfort to gig firms which recognise cab drivers or food delivery executives as 'independent contractors' who directly do business with customers with the help of their digitised platforms.

Prabhu's 5-pronged strategy to put Railways on track

Prabhu's 5-pronged strategy to put Railways on track

Rediff.com17 Mar 2016

This was one of the toughest years for Indian Railways.

AI creating jobs, not stealing them

AI creating jobs, not stealing them

Rediff.com9 Sep 2017

'More than 900 companies believe that the majority of their employees worry about AI's role in potential job losses.' 'It makes employees anxious about working with machines or AI applications and fuels resistance to change,' says a Capgemini report.

The Complete Man shuns online, sticks to physical stores

The Complete Man shuns online, sticks to physical stores

Rediff.com17 Nov 2018

In this era of online commerce and virtual shopping, Raymond Ltd, one of India's oldest textile manufacturers and retailers, has tailor-made an offline strategy to maintain a strong foothold in the tier III and IV towns. Samreen Ahmad reports.

Covid leaves Surat's textile mills in tatters

Covid leaves Surat's textile mills in tatters

Rediff.com12 Jul 2021

Since he lives locally, Harish Patel is one of the luckier migrant workers in Surat - in that his employer was able to squeeze in a single shift for him at the weaving unit in Kamrej in Gujarat - unlike others who went home for Holi and other festivals just as the second wave of the Covid-19 pandemic was waxing and ended up stranded in local lockdowns.

Battered banks staring at uncertain future

Battered banks staring at uncertain future

Rediff.com22 Jun 2020

Like everything else, the structure of banks may change, and banks may depend more on digital technologies and artificial intelligence for dealing with both their customers and employees.

Infosys sets up innovation studio in London

Infosys sets up innovation studio in London

Rediff.com10 Jun 2019

The studio, covering 20,000 ft with capacity for 250 employees, has a wellness zone, a usability lab and a range of creative spaces.

Maggi crisis: Around 1,500 workers impacted in India

Maggi crisis: Around 1,500 workers impacted in India

Rediff.com16 Jun 2015

However, none of the permanent workers involved in manufacturing of Maggi at the Moga plant have been retrenched

Things that you did not know about Walmart, Amazon

Things that you did not know about Walmart, Amazon

Rediff.com16 Apr 2019

If Walmart is spinning success stories of Indian manufacturers in global markets, Amazon is taking 'Make in India' to the world, bolstered by its 'Global Selling Programme'

Use of Enterprise iPad on the rise in India

Use of Enterprise iPad on the rise in India

Rediff.com7 Feb 2011

Features like long battery life, ease of use and the rapid development of applications are attracting companies to tablet PCs

Chinese troops resort to aggressive posturing in Ladakh, Sikkim

Chinese troops resort to aggressive posturing in Ladakh, Sikkim

Rediff.com19 May 2020

Both the Indian and Chinese armies have brought in more troops in sensitive locations like Demchok, Daulat Beg Oldie and areas around Galwan river as well as Pangong Tso lake in Ladakh, the sources said. The area around Galwan has been a point of friction between the two sides for over six decades.

IBM signs deal with Polaris for social software solutions

IBM signs deal with Polaris for social software solutions

Rediff.com24 Apr 2014

The application makes it easy for IBM partners and clients like Polaris to build an entirely new class of cloud-based social business apps.

Pay Rs 1,450,000 and get a bespoke suit made

Pay Rs 1,450,000 and get a bespoke suit made

Rediff.com3 Aug 2017

Customised tailoring: How Raymond, Aditya Birla Group are luring customers with bespoke services to fit the bill.

10 reasons why everyone must UPSKILL

10 reasons why everyone must UPSKILL

Rediff.com1 Jul 2020

The extra skills you acquire set you apart, differentiate you from your peers and fast track your career.

Time to END Bank Nationalisation

Time to END Bank Nationalisation

Rediff.com30 Jul 2021

Nationalisation has served its purpose. It's time to move ahead, keeping majority ownership of the government in a few banks to serve the people, argues Tamal Bandyopadhyay.

Mukesh Ambani all set to buy Biyani's Future Retail

Mukesh Ambani all set to buy Biyani's Future Retail

Rediff.com5 Aug 2020

There is immense pressure on Biyani to go ahead with the RIL offer after FRL defaulted on its interest payments of Rs 100 crore on July 22.

Once again, jewellers may miss the glitter on Akshaya Tritiya

Once again, jewellers may miss the glitter on Akshaya Tritiya

Rediff.com11 May 2021

The gems and jewellery industry is staring at a sales washout on Akshaya Tritiya for the second consecutive year as most of the states are under lockdowns due to the raging second wave of the COVID-19 pandemic which has led to negative consumer sentiment, say industry leaders. Akshaya Tritiya, considered as an auspicious day for buying gold and jewellery, falls on May 14 this year. India is the worst-hit among all nations with the second wave of the pandemic, which has been killing more than 3,500 daily and infecting close to 4 lakhs daily for weeks. The massive caseload has nearly paralysed the medical infrastructure.

How Tata Motors has used birds in its aggressive branding exercise

How Tata Motors has used birds in its aggressive branding exercise

Rediff.com17 Feb 2020

Be it the name, the design and communication campaign and the engagement processes being imagined between the brand and its buyers, the company is casting its cars in a new mould, reports T E Narasimhan.

The secret to being memorable!

The secret to being memorable!

Rediff.com22 Jun 2017

Engage, don't entice, advises advertising guru Sandeep Goyal.

Is Jet serious about finding a way out of the crisis?

Is Jet serious about finding a way out of the crisis?

Rediff.com15 Oct 2018

The airline has failed to address fliers' fears and has been opaque about the allegations of tax and financial fraud, giving rise to apprehension that Jet Airways may be headed the Kingfisher way.

100 'must retain' Satyam employees

100 'must retain' Satyam employees

Rediff.com15 Apr 2009

Satyam Computer Services' bidding contract stipulated 100 people who have to be retained by the new owners for at least a year. The list is 'absolutely non-hierarchical' and based on 'project criticality and customer criticality,' according to a senior company executive. It ncludes people outside the top ranks, essentially those engaged in relationship management, programme management and solution (technology) architects.

ICICI Bank offers EMI option on debit card buys

ICICI Bank offers EMI option on debit card buys

Rediff.com20 Aug 2014

ICICI Bank, the country's largest private sector lender, has introduced an equated monthly instalment (EMI) option for its customers on debit card purchases.

SC rejects plea to stay sale of electoral bonds ahead of state polls

SC rejects plea to stay sale of electoral bonds ahead of state polls

Rediff.com26 Mar 2021

The Supreme Court on Friday dismissed a plea seeking stay on further sale of electoral bonds ahead of assembly elections.

The truth about training

The truth about training

Rediff.com20 Oct 2018

'I wondered how one could impart training to grown men to not lie,' notes Keya Sarkar.

Hyundai, Kia to invest $300 mn in Ola for EVs

Hyundai, Kia to invest $300 mn in Ola for EVs

Rediff.com20 Mar 2019

The three companies - Ola, Hyundai and Kia - will co-create solutions to operate and manage fleet vehicles.

How Ashok Leyland plans to reinvent itself

How Ashok Leyland plans to reinvent itself

Rediff.com17 Jul 2018

More than just a legacy brand in commercial vehicles, Ashok Leyland wants to be seen as an old brand embracing new values.

'Current bull run calls for caution'

'Current bull run calls for caution'

Rediff.com3 Jan 2022

'It could tempt investors to pick stocks that are not fundamentally sound.'